Shipping & Refund Policy
Delivery Times
Once your order is processed and verified, you will receive an email with your order number for easy tracking and future inquiries.
- Order Processing: Orders placed before 2pm on weekdays are shipped the same day. Orders placed after 2pm are shipped the following day. No shipping or processing occurs on weekends and public holidays.
- Delivery Schedule: Typically, packages arrive within 1-2 days after being sent.
- Delays: During peak times, orders may be delayed. Significant delays will be communicated directly. We aim to track and resolve any shipping issues quickly with our service provider, but some delays are beyond our control.
Pickup Orders
For customers choosing pickup orders, please wait for our notification. Once your order is ready, we will contact you by phone. Please come to the store only after you have received this notification.
Returns and Cancelled Orders
All returns require a Goods Return Authority (GRA) issued by us. The issuance of a GRA does not guarantee acceptance of the return.
- Faulty Products: If a faulty product is returned within 7 working days of dispatch and is unused, unopened, and in salable condition, you will receive a full credit. Freight charges are non-refundable.
- Non-Faulty Products: Returns of non-faulty products require a GRA, must be in salable condition, and are subject to a minimum 10% restocking fee. Freight charges are non-refundable.
- Return Procedure: Faulty goods follow the specific brand’s normal return procedures. You are responsible for all delivery and insurance charges for returned goods.
Note: For any significant delays in processing your order, we will contact you. Our goal is to collaborate with the service provider to track your order and resolve any issues swiftly.
