FAQ

Our physical store is located in Westgate Shopping Centre, Auckland (next door of The Warehouse Westgate), provides you with product display, consultation, after-sales and maintenance services.

Address: Shop 2/12 Maki Street, Westgate, Shopping Centre, Massey, Auckland 0814

We’re always here to help you. Our customer service team is taking phone calls and is available over our chat feature on our website between 10 am to 5 pm NZST. Outside of that, please send us an email and we will respond back within 24hrs.

At MoboPlus, you can find brand new as well as pre-loved devices.  All devices are shipped within 1–4 business days and come with an extended warranty and a money-back guarantee. 

Most of our smart phones and tablets are used (and refurbished if required). In general there’s never been anything wrong with them. All devices come with extended warranty so that you can buy with peace of mind. Like new, but better!

We only supply grade A pre-owned devices. We test them more than 40 quality checkpoints to ensure they are in perfect working condition.

Refurbished devices means they have passed our strict quality inspections and are replaced with brand new batteries to ensure 100% battery health. We usually only refurbish the iPhone X and iPhones that were produced before it.

Used devices means those pre-owned devices that have undergone rigorous quality checks and are in perfect working condition. they haven’t been opened up or had parts replaced.

A Grade means the product is mint or very close to mint ‘like new’ condition. It should have no easily distinguishable marks or blemishes and you should struggle to see any difference from a new device.

The battery health for all pre-owned devices listed on MoboPlus is 90%-100%. For iPhone X and iPhones produced before X, we have replaced a brand new battery, and for other devices on sale, we guarantee 90% or above 90% battery health.

All devices at MoboPlus are a mix of local and export sets. They are network unlocked and can be used on any network in New Zealand and overseas. Please note that some international models may have an audible camera shutter sound that cannot be muted.

If there seems to be a hardware related problem (except for physical damage, water damage & misusage) with your device within the first 12 months of your purchase, we will work with you to resolve the issue.

We offer 14 days, no questions asked return policy on any pre-owned products we sell (excludes new product), provided it is returned in its original condition.

We currently do not offer international shipping, only ship items within New Zealand.

Our local delivery partner is CourierPost. We offer free shipping on orders over $99. For orders under $99, shipping cost is 8 NZD  (including GST) per order for the Auckland area and 9.2 NZD  (including GST)  per order for areas outside Auckland.

Sorry no, due to the value of the devices we only ship signature required.

All orders will be picked up and packed by our warehouse staff. Orders placed before 2pm on weekdays will be shipped on that day and orders placed after 2pm will be shipped on the following day. Orders will not be shipped or processed on weekends and public holidays. Normally, you will receive the package 1-2 days after it is sent. Please note that orders may be delayed if we are heavily booked at that time.

As long as the device hasn’t left our premises this is no problem. Just contact us and we will make the changes for you. Please note for security reasons we may have to contact you directly and confirm some details before completing the change.

Yes, you can. When you choose self-pickup, our customer service will contact you to discuss the specific pickup time. Our pickup locations is Shop 2/12 Maki Street, Westgate, Shopping Centre, Massey, Auckland 0814